Information and Policies

De La Terre Skincare® Information and Policies

For ONLINE ORDERS we only accept Payments which are processed through Pay Pal or we accept a personal check. Pay Pal allows you to use any of the following credit or debit cards:

By using Pay Pal you can:
  • Pay without exposing your credit card to the merchant
  • 100% protection from unauthorized payment
  • 24/7 monitoring to protect from fraud
If you would like to place an order by phone, email or fax you may do so by paying with a credit card, personal check or money order.
We will hold your order until payment has been received at our office. In order for us to deliver your merchandise in the fastest way possible we ask that you please be sure to fill out all of the information accurately and completely.
Once you have submitted your online order you will be notified immediately that it has securely reached our office and will be processed and shipped within 48 hours.
Return Policy: We sell products we believe in.  De La Terre Skincare products are manufactured  in the companies state of the art lab.  Our team follows good manufacturing practices which ensures that we deliver the highest quality to our customers.Your satisfaction is of the utmost importance to us. 
Damage Claims:

For sanitary health concerns, we only accept returns for refund of products that are sealed / unopened in their original packaging within 10 days of purchase.

All products are shipped within 48 hours of placing an order. De La Terre Skincare will provide you with a tracking number. If you have not received your package in a reasonable time, please contact our customer service team at: customerservice@delaterreskincare.com so we can assist you.
The customer must notify our office of all discrepancies or shortages within 72 hours of accepting the package from the carrier. Any replacement of goods will not be accepted after that time.

 Please inspect packages upon arrival. You must report any damages, missing items or missing boxes to both UPS/USPS and De La Terre Skincare within 72 hours of receiving your order. If you notice any damage to the shipping box upon delivery, report it to the UPS/USPS driver and then report it directly to UPS/USPS. UPS/USPS will send someone to inspect the package. If you notice any damaged items upon unpacking the order, leave the box and its contents as is, save all of the packaging material, contact UPS to arrange an inspection of your package, and contact us so that we may process your claim. We cannot replace damaged merchandise unless UPS/USPS has inspected the package. Your replacement will be shipped once we have been issued a claim number from UPS/USPS. We also cannot replace missing items unless they are reported within 72 hours of the receipt of your order. customerservice@delaterreskincare.com 828-252-8400